Roston Athletic Club
Orders & shipping
How do I return my order?
Need to return an order? no problem. We ask that you take care of the shipping, unless there was an error on our part. Repackage your new and unused paddle in the box it came in, and send to the address provided. Once received we will send you a confirmation email, and will issue a full refund with 14 business days. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
15302 CENTRAL AVE CHINO CA 91710
What qualifies for an eligible return?
We will accept new and unused paddles in its original packaging. Every order is personally inspected before shipping, because if you're not happy, we're not happy!
Are there any shipping costs?
For orders under $100 a shipping cost of $9.95 is charged.
All orders over $100 will be delivered for free.
What does Roston's warranty look like?
We have a 60 day manufacturers warranty against defects. We do not cover normal wear and tear, paddle abuse, or damage due to paddle modifications.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to support@rostonathleticclub.com and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.